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- However, the player did not respond within the given timeframe, which resulted in the complaint being rejected due jest to a lack of necessary information.
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The player had disputed this, stating that he had continued playing for several hours after completing the nadprogram wagering. Despite our efforts jest to mediate, the casino did not respond to our inquiries. As the casino państwa operating without a valid license and didn’t refer jest to any Alternative Dispute Resolution (ADR) service, we were unable owo further assist the player. The player from Greece reported that the casino had unlawfully confiscated her winnings despite not using nadprogram money. She stated that her withdrawal request was canceled after she had been repeatedly asked owo provide personal data and photos.
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- The player from Poland requested a withdrawal less than two weeks prior jest to submitting this complaint.
However, subsequent withdrawal requests were denied and had been pending for trzech days. Eventually, the player reported that additional withdrawals were approved, indicating that the issue had been resolved. The casino was confirmed owo have held a Curaçao Interactive Licensing (CIL) license. Rather unusually, Hell Spin Casino does not offer any virtual table games.
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